Privacy Policy
Last updated: 2026. This explains what happens to your information when you contact Sussex Roadside.
Who we are
Sussex Roadside ("we", "us") provides vehicle recovery and roadside assistance across Chichester, Bognor Regis, Havant, Portsmouth, Littlehampton, Arundel and further into Sussex, based at Broadway, Selsey, West Sussex. You can contact us by phone on 01243 218650, by WhatsApp, or by email at [email protected].
What this website does not do
This website has no contact form, no account sign-up, and no online payment system. It does not collect, store, or transmit any personal information you type into it, because there is nowhere on the site to type anything in. The only way we receive your personal information is if you contact us directly — by phone, WhatsApp, or email.
What happens when you contact us
When you call, WhatsApp, or email us, we'll typically ask for your name, phone number, vehicle location, and details about the job. We use this only to arrange and carry out the recovery or roadside assistance you've asked for — to dispatch a driver, confirm your location, and follow up if needed. We don't sell this information, and we don't use it for marketing without your separate agreement.
Phone calls and WhatsApp messages are handled through those services' own apps (Apple, Google, WhatsApp/Meta) rather than through anything we host ourselves — their own privacy policies cover how the call or message itself is transmitted.
Third-party services used on this site
A small number of outside services are used to run this website, each of which may process some technical data (such as your IP address) as part of normal web delivery:
- Google Fonts — used to display the site's typefaces. Loading a font from Google's servers means your browser makes a request to Google, which can see the IP address making that request.
- Google Maps — embedded on our Contact page so you can see our location. Google may set its own cookies and collect data when this map loads, governed by Google's own privacy policy.
- OpenStreetMap — used for the coverage map on our Coverage page, in the same way.
We don't run any analytics, advertising, or tracking scripts of our own on this site, and we don't use cookies to identify or track visitors ourselves.
How long we keep your information
We keep job-related contact details for as long as reasonably needed for the work carried out, any warranty period, and our legal and accounting obligations, then delete or anonymise it.
Your rights
Under UK data protection law, you have the right to ask what personal information we hold about you, ask us to correct it, ask us to delete it, and object to how it's used. To do any of this, contact us at [email protected]. If you're not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Children
Our services are provided to drivers and vehicle owners, and we don't knowingly collect information from children.
Changes to this policy
We may update this policy from time to time as the business or the website changes. The date at the top shows when it was last updated.
Contact us
Questions about this policy or your information can be sent to [email protected] or by calling 01243 218650.