Terms of Use

Who we are

Sussex Roadside provides vehicle recovery and roadside assistance across Chichester, Bognor Regis, Havant, Portsmouth, Littlehampton, Arundel and further into Sussex, based at Broadway, Selsey, West Sussex. These terms cover both this website and the recovery services we carry out.

Using this website

This website is provided to give you information about our services, coverage area, and how to reach us. We've written it honestly and keep it up to date, but response times, pricing examples, and coverage details are estimates for guidance — always confirmed properly when you actually call.

Booking a job

There's no online booking or payment on this site — every job is arranged by phone or WhatsApp, where we'll confirm what's happened, your location, and give you a price before any work starts. We're a pay-as-you-go service: no membership or breakdown cover is required to call us.

Pricing

Prices depend on the vehicle, the job, and the distance involved, and are confirmed verbally at the time of booking rather than fixed in advance. Any prices shown on this website are illustrative examples only, not a quote — your actual price will be agreed with you before we dispatch a driver.

Cancellations

If you need to cancel after we've dispatched a driver, let us know as soon as possible by phone — a call-out charge may apply depending on how far the driver has already travelled. We'll always tell you if one applies before confirming the cancellation.

Your vehicle

Please let us know about anything relevant before we arrive — existing damage, modifications, low-clearance parts, or anything that isn't standard for the vehicle type. We ask that valuables are removed from the vehicle where possible before recovery or transport.

Insurance and liability

We carry insurance covering the recovery and transport of your vehicle. We take reasonable care at every stage of loading, transport, and unloading, but as with any vehicle recovery work, we can't guarantee against damage that was already present or that results from a pre-existing fault not disclosed to us. Nothing in these terms limits liability for death or personal injury caused by our negligence, or any other liability that can't legally be excluded.

Website content

The text, images, and design of this website belong to Sussex Roadside unless stated otherwise, and shouldn't be copied or reused without asking us first. We link to a small number of third-party services (such as Google Maps) that have their own separate terms.

Governing law

These terms are governed by the law of England and Wales, and any disputes will be handled by the courts of England and Wales.

Contact us

Questions about these terms can be sent to [email protected] or by calling 01243 218650.